Privacy Policy – How ptplaytime Protects Your Data

1 Information We Collect

When you register and use ptplaytime, we collect certain personal information to operate the platform, verify your identity, process transactions, and provide support. The types of information collected include:

• Registration details: Your full name, date of birth, Philippine mobile number, and email address provided at sign-up.
• Identity verification (KYC) documents: A copy of a valid Philippine government-issued ID, submitted as part of the account verification process. This may include a passport, driver's licence, SSS card, PhilSys ID, or other accepted Philippine identification.
• Financial information: Records of deposits, withdrawals, and account balance history. We do not store full payment account credentials; transaction references are retained for reconciliation and regulatory purposes.
• Device and usage data: IP address, device type, operating system, browser or app version, session duration, pages visited, and in-platform activity logs. This data is collected automatically when you access the platform.
• Communication records: Messages sent to ptplaytime support, including the content of those messages and any attachments, retained for support resolution and quality review.

We do not collect data that is not necessary for the purposes described in this policy. You are not required to provide optional fields, but omitting required information may limit your access to certain platform features.

2 How We Use Your Information

ptplaytime uses the personal data collected for the following purposes:

• Account management: Creating, verifying, and maintaining your ptplaytime account, including identity verification required before full account access is granted.
• Platform operation: Processing deposits, settling bets and game results, managing your account balance in Philippine Peso, and delivering the gaming services you access.
• Security and fraud prevention: Detecting and preventing unauthorised access, irregular betting activity, money laundering, and other prohibited conduct outlined in the Terms and Conditions.
• Customer support: Responding to enquiries, resolving disputes, and following up on account issues reported to ptplaytime.
• Platform improvement: Analysing usage patterns to improve the platform interface, performance, and feature set. This analysis is conducted on aggregate or anonymised data where possible.
• Responsible gaming: Monitoring account activity to support the responsible gaming tools described on the Responsible Gaming page, including deposit limit enforcement and self-exclusion management.
• Communication: Sending account-related notifications, security alerts, and where you have opted in, updates about platform features or offers.

ptplaytime does not sell your personal data to third parties. We do not use your data for purposes beyond those listed above without your explicit consent or where required by applicable law.

3 Data Sharing and Third Parties

ptplaytime does not sell or rent your personal data. We may share data with third parties only in the following circumstances:

• Payment processing: Transaction data is shared with the Philippine payment channels you use to deposit funds, including online banks, mobile banking platforms, and supported local e-wallets, to the extent necessary to process those transactions.
• Gaming providers: Where game software is provided by third-party studios, certain gameplay data may be transmitted to those providers to operate the games. No personal identification data beyond a session identifier is shared for this purpose.
• Identity verification services: KYC document verification may be processed by a third-party identity verification provider operating under a confidentiality agreement with ptplaytime.
• Legal and compliance obligations: ptplaytime may disclose personal data to authorities or regulators where required by applicable Philippine law, a valid court order, or other lawful request.

Any third party receiving data from ptplaytime is contractually required to use that data only for the specific purpose for which it was shared and to maintain appropriate security measures.

4 Data Security

ptplaytime implements technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption on all data transmitted between your device and the ptplaytime platform, whether accessed via the website or mobile app.
• OTP (One-Time Password) verification for account login and key account actions, adding a layer of authentication beyond your password.
• Restricted internal access to personal data, limited to staff who require it to perform their specific role.
• Secure storage of KYC documents with access controls and audit logging.
• Regular review of security practices to identify and address vulnerabilities.

Despite these measures, no data transmission over the internet or storage system is guaranteed to be 100% secure. If you become aware of any unauthorised use of your account or suspect a security incident, contact ptplaytime support immediately at [email protected].

You are also responsible for your own account security. Use a strong, unique password, enable biometric login where available on your device, and do not share your credentials with anyone.

5 Data Retention

ptplaytime retains your personal data for as long as your account remains active and for a period thereafter as required to comply with applicable legal and regulatory obligations. The specific retention periods for different categories of data are determined by the nature of the information and the purposes for which it was collected:

• Account registration and KYC data is retained for the duration of your account and for a minimum period following account closure as required by applicable law.
• Transaction records are retained for the period required for financial record-keeping under applicable Philippine regulations.
• Device and usage logs may be retained in aggregate or anonymised form for platform analysis purposes beyond the account period.
• Support communication records are retained for a period sufficient to address follow-up enquiries and disputes.

When data is no longer required, ptplaytime will delete or anonymise it in a secure manner.

6 Your Rights Over Your Data

As a player registered with ptplaytime, you have the right to request access to the personal data ptplaytime holds about you. You may also request correction of inaccurate data, or deletion of data where it is no longer required for the purposes for which it was collected, subject to any legal retention obligations that apply.

To make a data access, correction, or deletion request, contact ptplaytime support at [email protected] from the email address registered to your account. Requests will be processed within a reasonable timeframe following identity verification.

If you believe ptplaytime has handled your personal data in a manner that does not comply with this policy, you have the right to raise a complaint. ptplaytime will investigate and respond to all privacy complaints received in good faith.

7 Cookies and Tracking Technologies

The ptplaytime website and app use cookies and similar tracking technologies to support platform functionality and improve the user experience. Cookies used by ptplaytime fall into the following categories:

• Essential cookies: Required for core platform functions such as maintaining your login session and storing preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform, which pages are most visited, and where technical issues occur. Data collected through analytics cookies is aggregated and does not identify individual users.
• Security cookies: Used to detect irregular activity, support fraud prevention, and maintain the integrity of platform sessions.

Most browsers allow you to control cookie settings, including blocking or deleting cookies. Note that disabling essential cookies will affect your ability to use certain parts of the ptplaytime platform.

8 Minors and Age Restriction

ptplaytime is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. Age verification is part of the registration and KYC process, and accounts found to belong to underage players will be closed and all data associated with those accounts will be deleted.

If you believe a minor has registered an account on ptplaytime, please contact support immediately at [email protected] so the matter can be investigated and resolved.

9 Changes to This Privacy Policy

ptplaytime may update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or the services offered. When significant changes are made, registered players will be notified through their registered contact details. The date of the most recent update is shown at the top of this page.

Continued use of the ptplaytime platform following notification of changes constitutes your acceptance of the updated policy. If you do not agree to the revised policy, you should stop using the platform and may request account closure by contacting support.

For questions about this Privacy Policy or about how ptplaytime handles your data, contact us at [email protected]. For the platform's rules on account use and gameplay, refer to the Terms and Conditions.